Details of the Enforcement Action

The company did not take part in the shared exclusion programme that lets customers block themselves from multiple gambling sites at once, and participation only began after the licence suspension took effect in late 2025; the fine covers the period of non-compliance while the audit requirement aims to verify future adherence to consumer-protection standards.

Under the scheme customers can register once and remain excluded from all participating venues, which reduces the chance that someone who has chosen to stay away will simply move to another location; Holland Park Leisure Limited runs three separate centres in the city so the absence from the scheme meant those protections were not available to its customers during the affected period.

Timeline and Licence Suspension

Regulators suspended the operating licence in October 2025, at which point the company joined the multi-operator exclusion arrangement; the fine and audit conditions form part of the resolution that allows the operator to address the identified shortcomings while resuming licensed activity.

The suspension period highlighted gaps in record-keeping and staff procedures that the forthcoming third-party review will examine in detail, including how exclusion requests are recorded and how staff are trained to recognise and respect those requests across all three Leicester sites.

What the Self-Exclusion Scheme Requires

The multi-operator scheme operates on a shared database that participating venues must check before allowing entry or account access; once a customer registers, the exclusion applies across all connected sites for a chosen period, and operators must maintain systems that prevent service to anyone on the list.

Holland Park Leisure Limited's delay in joining meant its three centres were not connected to the central register during the relevant timeframe, leaving a gap that regulators identified through routine compliance checks; the company has since integrated its operations with the scheme and will now undergo the mandated audit to confirm ongoing compliance.

Similar programmes exist in other jurisdictions, and a Canadian federal overview describes how shared exclusion lists help coordinate protections across multiple operators in different provinces.

Next Steps for the Operator

The third-party audit will review every aspect of the company's current controls, from how exclusion data is stored and updated to the training materials provided to staff at each Leicester location; findings from that review are expected to guide any further adjustments needed to maintain licence conditions.

Payment of the £150,000 fine and completion of the audit mark the formal close of the current enforcement matter, while continued membership in the multi-operator scheme ensures customers who choose to self-exclude can do so across all three centres without interruption.

Research from Australian support services shows that consistent application of exclusion tools across venues strengthens the overall effectiveness of such programmes for people seeking to limit their gambling activity.

Looking Ahead to August 2026

By August 2026 the audit process is scheduled to be complete, giving regulators and the operator a clear picture of whether the updated policies and training have taken hold across the three Leicester sites; any recommendations that emerge will shape ongoing compliance work at Holland Park Leisure Limited.

The case illustrates how regulators apply graduated responses that combine financial penalties with structural reviews, ensuring operators correct identified issues while keeping consumer-protection measures in place for the future.